Contact
How to reach us.
One coordination channel. Eighteen cities of field presence. And a published escalation chain, in case you ever need it.
Three different kinds of conversation have three different channels, and the rest of this page is organised around that. For any new enquiry, the Head Office coordination team is the single point of entry — by email or by phone. For a bespoke spec framework drafted under independent CTS-D and CTS-I supervision, the route is pre-sales. For anything on an existing installation that has not been addressed the way it should be, the escalation chain is published at the end of this page.
How to reach us
Head Office · Coordination
EAPL Technologies — New Delhi
412–413, First Floor, Opp. Metro Pillar 793,
K.H.C., Dwarka Mor, New Delhi – 110059
Enquiriescoordinator@eapltechnologies.com Generalinfo@eapltechnologies.com Mobile+91 8130 094922 · +91 9717 043338 Landline011 4751 3881
Sales, tender clarifications, and general commercial enquiries route through coordinator@eapltechnologies.com. For a spec framework on a specific room, write to pre-sales1@eapltechnologies.com — see the Procurement page for context.
Nineteen offices
Head Office in Delhi; presence in eighteen other cities across India.
North
- Delhi Head Office
- Chandigarh
- Dehradun
- Jammu
- Lucknow
East
- Bhubaneswar
- Guwahati
- Kolkata
- Patna
- Ranchi
West & Central
- Ahmedabad
- Bhopal
- Jaipur
- Pune
South
- Bengaluru
- Chennai
- Hyderabad
- Thiruvananthapuram
Whichever city you are reaching out from, the enquiry itself routes through the Head Office on coordinator@eapltechnologies.com or +91 8130 094922.
Escalation matrix
Published because you should not have to ask.
If something on an in-progress installation or a commissioned system is not being addressed the way it should be, the chain below is the order of escalation. Each level is an operational role; each carries a named response commitment.
| Level | Role & contact | Response |
|---|---|---|
| 01 |
Assistant Manager — Operations
|
Same business day |
| 02 |
Manager — Operations
|
Within 24 hours |
| 03 |
DGM — Works
|
Within 48 hours |
Technical escalation — direct
For a technical issue that needs a voice on the phone rather than an email, any of the operations roles above can also be reached on +91 9205 944331.
This chain has never been used frequently. It is published for the institutions who have the right to know that it exists, in the order it will be walked.